Start both conversations
Say the first sentence to each person in your head. One keeps going. The other stops after five words. That's already most of your answer.
Neither person in this task is the wrong one, so stop looking for the right one. Take the one you can actually explain to, then stop reporting and start talking.
5 minutes to read
There's no separate time to choose. It comes out of your sixty seconds of preparation, so spend the first twenty starting each conversation in your head. Take the person you can keep talking to, with real reasons and a fix, even if the other one feels more correct. Scroll to see one choice made.
Why it scores. Neither person is a wrong answer, so the better choice is the one that gives you more to say and more ways to say it.
Say the first sentence to each person in your head. One keeps going. The other stops after five words. That's already most of your answer.
For each person, count real reasons and a fix. Jordan's list fills up. Renée's has one item on it, and it doesn't help you.
Take Jordan and put Renée out of your mind. You lose nothing by taking the easier one, and you gain a minute you can fill.
The plan in your head still says "I would tell them that…" Nobody talks to a friend like that. Say the name first, and the rest of the sentence turns with it.
You're in the car now. Name, feeling, reason, fix. A minute goes by much faster when it's a conversation.
You've been driving your friend Jordan to work for a year. Jordan often comes out late, and you've now been late three times this month. Your supervisor, Renée, says one more and you lose your morning shift. Talk to one of them.
IwouldtellthemthatJordan,I feel awful bringing this up.
Out loudJordan, I feel awful bringing this up, but I've been late three times this month, and one more could cost me my shift. So from Monday I need to leave at 7:40. If you're at the curb, I'd love to keep driving you.
"I would tell them that I feel bad" is a report to whoever's marking you. Say the name once, use "you", and put it in the present: "Jordan, I feel awful about this." If you hear yourself say "I would tell", you've left the room.
Why it scores. The task is to speak to this person, so talking to them directly is what it asks for, and it's what lets your tone sound real.
I would tell them I'm sorry.
I'm so sorry, Jordan.
I would explain that I keep being late.
I keep being late, and it's starting to cost me.
I would suggest that they be ready by 7:40.
Could you be at the curb by 7:40?
Three beats, in this order. How you feel about saying this. The one reason that makes it necessary. And what you'll do so they aren't left with a problem. End on the fix, and the hard news arrives with its answer attached.
Why it scores. The beats give your minute a shape a listener can follow, and the fix shows you're solving the problem, not just announcing it.
A hard sentence needs a soft edge: "I've noticed", "would it be all right if", "I'm afraid", "I completely understand". Soften how you say it, never what you've decided. "I might possibly not" leaves Jordan guessing.
Why it scores. Tone is part of task fulfillment here, and polite forms are the vocabulary of a hard conversation. They show you can be firm and kind in one sentence.
You're always late.
I've noticed you've been running a bit behind lately.
You have to be ready.
Would it be all right if we said 7:40 at the curb?
I won't wait any more.
I'm afraid I can't wait past 7:40 any more.
"I might possibly not be able to, maybe."Soft edge, firm decision
If the problem is the last thing Jordan hears, that's the feeling they're left with. Keep the last few seconds for something warm: "Let's talk tonight and work out the mornings."
Smaller than a move, and just as easy to forget on the day.
Hard news said fast sounds careless. Let this task run a little slower than the others.
They're in the situation with you. One clause of background, then your feeling.
"I could do Thursday instead, or I could ask Sam to cover." A choice sounds kinder than a plan, and it fills ten seconds.
"I'm sorry to spring this on you" repairs a blunt sentence. Don't go back and say the blunt one again.