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Listening courseLesson 3 · Listening Part 3, listening for information

Every rule has an "unless"Every rule has an "unless"

In Part 3 someone explains how a thing works, and the marks are in the exceptions. Write down only the rule and you'll pick the answer that was true until the next sentence. Four moves catch what comes after it.

1Note the condition, not just the rule2Pin each fact to the asker's own need3The option that gets turned down4The last instruction is a question

6 minutes to read

The ruleunlessexceptonly if
Every rule has an "unless"1234ClockHacksCardLesson 4
1

Note the condition, not just the rule

The rule comes first and sounds like the answer. Write it, and leave room under it. Every "unless", "except", "as long as" and "only if" is a fork: draw one and put the condition on it. An expert's answer splits the same way, with "in small trials" or "only in older buildings". Scroll to watch one rule come apart.

Why it scores. Several similar options are described in turn, and the wrong answers are versions of the rule with a condition missing. The forks on your pad show which.

Beats the rule without its condition
1 of 5

The rule goes down first

The clerk gives the rule. It's short, confident and easy to remember, which is the trouble. Write it on one line, high on the page, with room to branch underneath.

2 of 5

Unless: draw a fork

"Unless it's got a motor." One rule is now two. Don't rub out the first branch, because it's still true for most of the shelf. A second path has opened beside it.

3 of 5

A condition can have its own condition

The deposit applies in only one case, and there's a way out of even that, all in one sentence. Fork again for each. A long sentence full of ifs is where the questions come from.

4 of 5

Walk her down the tree

Now the caller gives her own facts: a motor, joined in March, a neighbour who'll sign. Follow her branch by branch. Only one route is hers, and it ends somewhere the first rule never mentioned.

5 of 5

Answer from the end of her branch

The question is spoken, and you see only the four answers. Each wrong one sits on a branch that isn't hers, or answers a different question. The end of her route answers this one.

The clerk Anything on our shelves goes out for a week, no charge.

The clerk Unless it's got a motor. Those are three days.

The clerk And if you joined less than a year ago, there's a fifty-dollar deposit on anything with a motor, unless a member of at least a year signs for you.

The caller It's a pressure washer, and I joined in March. But my neighbour's been with you for years. She'll sign.

The rule: any tool, a week, free

No motor: stays a week

unlessMotor: three days

A year or more: no deposit

ifUnder a year: $50 deposit

Nobody signs: she pays it

unlessA member signs: no deposit

How will the caller avoid paying the deposit?

  1. AShe has been a member for over a yearA branch that isn't hers
  2. BShe'll choose a tool without a motorAnother branch
  3. CHer neighbour will sign for the loanThe end of her route
  4. DShe'll bring the tool back within three daysThe length, not the deposit
2

Pin each fact to the asker's own need

Early on, the person asking says what they have and what they're after. Write that at the top in a few words. Then, as options go by, don't note each one as a fact: mark it against that line. In an interview, the need is the host's question, and each finding either answers it or doesn't.

Why it scores. These questions ask what suits this person, or what's true in their case. Facts already held up against the need answer that at a glance.

Wins the "which one suits her" questions
Three rental plans, one parent's needs

On her pad: son, nine, may quit by Christmas. Tight budget.

MonthlySchool yearRent to own
Can stop by Christmas
any time
locked to June
30 days' notice
Under $30 a month
$35
$25
$28
Repairs included
extra
yes
yes

"Rent to own" sounds like the biggest commitment. Against her needs, it's the only one with three ticks.

3

The option that gets turned down

When someone says no, write what they refused, cross it, and put the reason beside it. A caller turns down a plan. A host offers a neat conclusion and the expert won't have it: listen for "not quite" and "I wouldn't go that far". Those crossed-out lines are the answers that will sound right later.

Why it scores. This part likes one person offering a conclusion and the other rejecting it. The rejected version comes back as a choice, and your cross tells you so.

Beats the rejected-conclusion trap
A host's neat conclusion, and the expert's no
The host

So the quieter the office, the more people get done?

The researcher

Not quite. In total silence, small sounds got more distracting. Steady background sound worked best.

  1. AQuieter offices get more work doneThe conclusion she turned down
  2. BSteady sound worked better than silenceWhat she said instead
4

The last instruction is a question

Keep the bottom of your pad clear for the close. As a call winds up, the next step goes by fast and friendly: what to bring, by when, who to ask. In an interview, it's what the research does next, or what the expert tells listeners to do. Don't put the pencil down at the goodbye.

Why it scores. "What will she do next" is a question this part asks, and it's answered in the last few lines, just when notes tend to stop.

Wins the "what happens next" questions
The end of the call, close up

Great, you're all set. So bring your card and the signed form, come before six on Friday, and ask for Tam at the back counter. Have a good one!

  1. Card and signed form
  2. Before six, Friday
  3. Ask for Tam, back counter

What will the caller need to bring with her?

The clock, spent well

30 seconds a question
About 8 secondsHear the question, and catch whose case it's about.
About 12 secondsWalk that person's branch on your pad to its end.
The last 10Choose what's at the end of the branch, and click.

Quick hacks for Part 3

Smaller than a move, and just as easy to forget on the day.

  • ScreenIt comes in two kinds

    Someone asking how a service works, or an interview with an expert. The line before the recording tells you which, so you know whether to listen for rules or for findings.

  • PadGive every option a letter

    Similar options go by one after another. Call them A, B and C down the margin as they come, and hang each detail on its letter.

  • Words"It depends" means two answers are coming

    Write both cases, each with its condition. So do "in practice" and "on paper": one rule, two outcomes.

  • If it slipsMissed the condition? Keep the fork

    Draw the branch even when you didn't catch what's on it. An empty fork still tells you the plain rule isn't the whole answer.

Take this into the test

  1. 1Rule on top, then a fork at every unless.
  2. 2Mark each option against what this person needs.
  3. 3Cross what's turned down, and keep writing through the goodbye.
Listening courseAll 6 lessonsNext · Listening Part 4News runs in a fixed order
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